Privacy Policy

At Kidankam, your privacy is of utmost importance. This policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our website kidankam.com, operated by Saralgiri India Pvt. Ltd..

1. Information We Collect

We collect various types of information to improve our services and provide you with a seamless experience. The types of information we collect include:

• Personal Information: When you register an account, place an order, or communicate with us, we collect details such as your name, email address, phone number, shipping address.
• Transaction Information: Information related to your purchases, such as order history, payment data, and shipping information.
• Non-Personal Information: We automatically collect data like your IP address, browser type, device information, and browsing behavior. This helps us understand how you use the website, diagnose problems, and enhance your experience.
• Cookies and Tracking Data: We collect data through cookies and similar technologies to improve site functionality, enhance user experience, and track our marketing performance. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the data we collect for the following purposes:

• Order Fulfillment: To process your orders, manage transactions, deliver products, and handle returns or refunds.
• Communication: To send you updates related to your order, promotional emails (with your consent), and respond to your queries.
• Account Management: To help you manage your Kidankam account, track your order history, and provide personalized services.
• Website Enhancement: To improve our website’s functionality and usability by analyzing user behavior, optimizing content, and resolving technical issues.
• Marketing: If you opt-in, we may use your email to send promotional offers, product updates, or marketing campaigns. You can opt-out at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Third-Party Sharing

We value your trust and only share your personal data with third parties under limited circumstances:

• Payment Processing: Your payment details are securely shared with payment gateways like Razorpay to process transactions.
• Shipping Providers: To deliver your orders to your address, we share your shipping details with logistics partners.
• Analytics and Marketing Partners: We collaborate with analytics providers to understand user interactions with our website and marketing partners for running promotional campaigns.

All third-party partners are required to comply with data protection standards and are only allowed to use your data for the specific purposes mentioned.

4. User Rights and Data Control

As a valued customer, you have the right to control your personal data. These rights include:

• Access and Review: You can request access to the personal information we hold about you, including your order history and transaction details.
• Update or Correct Data: You can update your profile information anytime by logging into your Kidankam account.
• Request Deletion: You can request deletion of your personal information, subject to certain legal obligations (such as financial records for regulatory purposes).
• Withdraw Consent: If you previously consented to receive promotional emails, you can withdraw that consent by unsubscribing from marketing communications or contacting our customer support.

To exercise any of these rights, you can contact us at contact@kidankam.com.

5. Data Security

We take robust measures to protect your personal information. Our website uses SSL certificates to encrypt sensitive data during transmission, ensuring that your information is securely transmitted between your device and our servers. We also implement secure access controls and regularly review our security measures to ensure your data is protected from unauthorized access, misuse, or disclosure.

While we make every effort to safeguard your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your personal data.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

• Remember your login status and preferences.
• Track your order through the purchase journey.
• Provide a personalized shopping experience by showing products or promotions tailored to your interests.

Cookies can be disabled through your browser settings, but disabling them may limit your ability to fully use our website.

7. Children’s Privacy

Kidankam does not knowingly collect personal data from children under the age of 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it. If you believe that a child has provided us with their personal information, please contact us, and we will ensure its removal.

8. Data Retention

We retain your personal information for as long as necessary to provide you with services or fulfill legal obligations. For example:

• Order Information: Retained for tax, accounting, and warranty purposes.
• Marketing Preferences: Retained until you opt-out of marketing communications.

If you request the deletion of your personal data, we will ensure it is erased unless retention is necessary for compliance with legal obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, regulatory requirements, or as we improve our services. Any changes will be posted on our website, and we will notify you of any significant updates through email or website notifications.

By continuing to use our website, you agree to the updated Privacy Policy.

10. User Consent

By using our website, you acknowledge and consent to the collection, use, and sharing of your personal information as described in this policy. Your continued use of Kidankam services indicates your acceptance of these terms.

11. Contact Us

For any questions, concerns, or requests regarding your privacy or to exercise your rights under this policy, please reach out to us:

• Email: contact@kidankam.com
• Phone: +91-9266148999
• Registered Address: Near Ram Chandra Park, Panditpur Road, Ratangarh – 331022, Rajasthan