Frequently Asked Questions (FAQ)

At Kidankam, we want to make your shopping experience as easy as possible. Here are some commonly asked questions about our products, policies, and services:

1. What types of toys do you offer?

We offer a wide range of toys, including educational toys, building sets, action figures, puzzles, and more. Our products cater to children of all age groups and are designed to foster creativity, learning, and fun.

2. How do I place an order?

Placing an order is simple! Browse through our product categories, select the items you like, and click “Add to Cart.” Once you’ve added all your desired items, proceed to checkout, enter your shipping and payment details, and confirm your order.

3. What payment methods do you accept?

We accept multiple payment methods, including:

• Credit/Debit Cards (Visa, MasterCard)
• UPI (Unified Payments Interface)
• Net Banking
• Wallets (via Razorpay)
• Cash on Delivery (COD)

4. Is Cash on Delivery (COD) available?

Yes, we offer COD as a payment option in select areas. You can choose COD at checkout, and the payment will be collected at the time of delivery.

5. How long does delivery take?

Delivery times vary depending on your location. Typically, orders are delivered within 3-7 working days. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

6. What are the shipping charges?

Shipping charges depend on the location and the total value of your order. For orders above a certain value, we offer free shipping. Details about shipping costs will be displayed at checkout.

7. Can I return or exchange a product?

Yes, you can return a product within 7 days of delivery if it meets our return criteria (unused, in original packaging, etc.). Please refer to our Return and Refund Policy for more details. For damaged or defective items, we offer replacements or refunds.

8. How do I cancel my order?

Orders can be canceled within 24 hours of placement or before the order has been dispatched. To cancel, contact our customer support team at +91-92661 48999 or email us at support@kidankam.com.

9. How do I track my order?

Once your order has been dispatched, you will receive a tracking link via SMS/email. You can use this link to track the status of your delivery.

10. Are your toys safe for children?

Yes, we prioritize the safety and well-being of children. All our toys comply with safety standards and are made from non-toxic, child-safe materials.

11. Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional charge. You can choose the gift wrap option at checkout and leave a personalized message if desired.

12. Can I buy toys in bulk?

Yes, we offer bulk purchases for events, schools, and organizations. For bulk orders, please contact us at support@kidankam.com for special pricing and assistance.

13. How do I contact customer support?

You can reach our customer support team at:

• Email: support@kidankam.com
• Phone: +91-92661 48999 We are available Monday to Friday, 9:00 AM to 6:00 PM IST.

14. Do you ship internationally?

Currently, we only ship within India. However, we are working on expanding our services to international locations soon.